In September of 2006, Boeing executive Alan Mullaly was named the new CEO of Ford Motor Company. Not only did he have zero experience in the auto industry, he drove a Lexus (shocking!). The hiring decision was widely panned by industry experts and “regular people” alike. But Mullaly wasn’t fazed. When asked how he was…

“There has never been a time in which managers did not invoke the idea that the world is changing faster than it’s ever changed before.”Nitin Nohria, just-retired Dean of Harvard Business School Pandemic, rampant unemployment, economic uncertainty, climate change, political upheaval. And that’s just what you’ll find above the fold in today’s newspaper. Given all…

Source: Business Model Canvas, Strategyzer According to Mark Johnson, co-founder of Innosight, a business model is simply this: “The way a business creates and delivers value for a customer while also capturing value for itself in a repeatable way.” It’s a straightforward concept, but important enough that academics and consultants alike talk about it frequently. For…

In a recent webinar, Harvard Business School professor Joe Fuller (author of Managing the Future of Work) shared this mouthful: More work will be more digital more often… soon. What does that mean? Well, what it does NOT mean is that companies should simply do remotely or digitally what they have always done before. “Digitizing”…

Maybe you’ve had a similar experience… You call your doctor’s office for an appointment because the nagging pain in your foot, back, or some other body part, isn’t getting any better. They say, “Of course, how’s Tuesday at 10am?” The difference now, though, is that Tuesday’s appointment will be virtual — held via a secure…

I’m often reminded of a line from Ernest Hemingway’s novel The Sun Also Rises, in which a character is asked how he went bankrupt. His answer: “Two ways. Gradually, then suddenly.” When dealing with change (bankruptcy-related or otherwise), there are often warning signs along the way — gradual shifts that are easy to dismiss as…

“If you don’t know where you are going, you’ll end up someplace else.” — Yogi Berra I just received my copy of Bloomberg Businessweek (yes, I’m the one who still gets it in physical form!). The cover article, “Not in the Mood,” explains that for the most part, since the start of the pandemic, Americans…

“A crisis is a terrible thing to waste.”— Stanford economist Paul Romer Yesterday afternoon, I logged into what must be my 150th Zoom conference. What was once an occasional event has turned into a daily barrage of virtual backgrounds and unknowingly muted speakers. Fortunately, it seems we are all getting better at this new reality. Well,…

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